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Welcome

Welcome to my shop policies. I've tried to make them comprehensive but concise.
Communication is the essence of any relationship – including a buyer/seller relationship. If you are unsure about anything, just send me a message!

Shipping details

I typically post purchases on the working day after I receive payment.

Postage within New Zealand is via Tracked ParcelPost, which has a delivery target of 1-3 days, but can in fact take up to a week to arrive. Please take note of this if you live far away from the Waikato – in Christchurch, for example. I cannot offer a courier or overnight service.

International tracking is unavailable at this time; however, in the unlikely event of a parcel going missing, I am happy to either give you a shop credit equal to the amount you paid (plus free shipping!) or refund the purchase price of the item (not including the shipping cost).
Please note that international buyers are responsible for any customs or duties charges that may apply.

I use mostly second-hand packing supplies, in the belief that this is good for the environment and good for the soul. I make sure that all of these reused materials are sound and clean before I use them. And, of course, I package my items well.
In the interests of reducing the amount of resources we consume, I do not include a paper invoice with your purchase unless you specifically request one. PayPal automatically sends an invoice via E-mail, so you can of course print that for your records if you wish.

If you have purchased from Whiteleaf Jewellery before and have a Free Shipping card, enter the code on the reverse of the card into the 'notes for Whiteleaf Jewellery' field when you check out of Zibbet. If you have paid via credit card or PayPal, the shipping cost for that order will be refunded to you via PayPal (the money will appear on your credit card even if you do not have a PayPal account). If you pay via bank deposit (New Zealand customers only), you can either contact me, before paying, to confirm the total due, or pay the full amount and I will refund the postage costs to you.

Refunds, returns & exchanges

The risk of buying online is that you cannot try the item on or pick it up to feel its weight, texture, and quality. Therefore I offer refunds (postage excluded) on any item you purchase that isn't what you thought it was, doesn't fit, or just doesn't 'feel' right.
Conditions for refunds are simple and few:
1. the buyer pays for postage to return the item to me; and
2. the item is returned in the condition in which it arrived.

Additional information

- - - Alterations - - -
Extension chains, alternative clasps, and most length alterations can be arranged free of charge. Simply leave me a message in the '€˜Message to the Seller'€™ field when you check out of Zibbet, or use the 'F.A.Q. & Contact' link in my Zibbet shop to ask if what you want can be achieved. Some jewellery pieces cannot be altered; this is usually indicated in the description.

- - - Payment - - -
If you live in New Zealand and would like to pay via bank deposit (either manually or via the Internet), please contact me after you have purchased and I will send you my bank account details.

On holiday until further notice.